Your next moment of care
Let’s plan your visit.
Choose time for yourself, or put a thoughtful gift to use. A purchase and an appointment are separate—your visit is reserved only when you receive a booking confirmation.
Ready for your massage or stretch?
Have your gift number or purchase receipt handy. Tell Natalie if you’re using a gift card, package, or membership so your paid credit can be applied to the visit.
Already paid for your visit?
Your purchase does not reserve a particular date or time. If a booking screen asks you to pay for a service your credit should cover, contact Natalie before paying again. She can verify the balance and any difference for upgrades or add-ons.
Giving to someone else?
Let the recipient choose their own appointment. Share this page with their activated gift card. They’ll need their gift number when arranging the visit; the gift buyer does not need to book on their behalf.
Mobile massage or a spray tan?
Call Natalie to arrange a mobile massage and confirm your location. For a spray tan, call or text to choose your service and appointment.
Before you book
Give at least 24 hours’ notice to avoid a fee. Late cancellations: 50% of the session price. No-shows: 100%. No fee applies to an unconfirmed request.
Appointment & cancellation policy
Booking & payment
A request is not a confirmed appointment. Natalie confirms the time, location, session price, and any travel charge before booking. A payment card or prepayment may be required through Square; authorization is collected securely before any cancellation charge. Never send card details in a message or this website’s request form.
Cancel or reschedule
Call or text 916-997-5960 at least 24 hours before your confirmed appointment to cancel or reschedule without a fee. Less than 24 hours’ notice costs 50% of the agreed base session price. Missing the appointment without notice costs 100%. Add-ons, gratuity, and travel are excluded from these fees. Pending requests can be canceled without charge.
Prepaid visits & gifts
For a package or membership, fees use the amount actually paid per session, not the full regular price. A late cancellation uses half that session’s paid value and leaves the remainder as credit; a no-show uses one session. Natalie records either a prepaid deduction or a payment charge, never both for the same fee. A gift is charged only for an authorized fee, never its entire balance simply because a visit was missed.
Arrival & emergencies
Arrive about 10 minutes early and complete the requested intake before your first visit. If you are late, your session may end at its original time at the agreed price. Call or text if delayed. Illness, unsafe weather, or emergencies may qualify for a fee waiver at Natalie’s discretion; please contact her as soon as possible rather than attending while ill.
If Natalie cancels
No cancellation fee applies. Choose to reschedule or receive a refund of the prepaid amount for that visit. Package and membership credit is restored, with an extension if needed. Payments made with a gift return to that gift’s balance.
Comfort & service suitability
Massage and stretching support wellness and do not replace medical care. Discuss pregnancy, injuries, sensitivities, and any needed clearance through Natalie’s intake process. You can ask to adjust or stop a session. Professional boundaries and appropriate draping apply. A parent or legal guardian must provide written consent for minors and confirm attendance requirements with Natalie.
Mobile visits & tanning
Mobile massage is arranged by phone only, within the confirmed service area. Agree on access, a suitable space, location, and travel cost before booking. Spray tanning is booked by call or text; follow Natalie’s preparation, rinse-time, and aftercare guidance. Tell her promptly about concerns so she can discuss an appropriate remedy. No automatic repeat service or extra charge is authorized by these policies.
Refunds & non-refundable purchases
Appointments & completed services
Cancel an individually prepaid visit at least 24 hours ahead and choose a refund or rescheduling. Package and membership visits return to their prepaid balance, subject to those purchase terms. Later cancellations and no-shows follow the appointment policy; any remaining individually prepaid amount is refundable. Completed services are generally non-refundable. Please contact Natalie promptly about a concern so she can discuss an appropriate remedy. This does not limit refunds required by law.
Errors & provider cancellations
Verified duplicate or incorrect charges will be corrected. If Natalie cancels a visit, choose rescheduling or a refund of that visit’s paid value. If she permanently cannot provide a prepaid service, verified unused paid value is refundable. No cancellation fee applies when Natalie cancels.
How to request a refund
Call or text 916-997-5960 or email natshealingtouch@gmail.com with your name and receipt or request reference. Do not send payment-card details. Approved refunds return to the original payment method; gift-funded amounts return to the gift balance. Split payments are refunded to their respective sources. Refunded value is removed from the associated credit once. Bank processing times vary; Natalie will confirm the amount and provide a refund receipt after processing.